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Privacy Policy

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Last Updated: 01.02.2025

1. Introduction

Welcome to RAISER CAPITAL (“Company”, “we”, “us”, or “our”). We value your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://raiser.capital (the “Site”), or when you otherwise interact with us.

2. Who We Are

For the purposes of the GDPR, RAISER CAPITAL acts as the “data controller” of your personal data.

3. Personal Data We Collect

We may collect the following types of personal data, depending on your interactions with our Site and services:

  1. Identity Data: first name, last name, username or similar identifier.

  2. Contact Data: email address, telephone number, postal address.

  3. Financial Data: bank account details, credit/debit card information (if you engage in transactions with us).

  4. Transaction Data: details about payments to and from you, and other details of products and services you have purchased from us.

  5. Technical Data: IP address, browser type and version, time zone setting, operating system, and platform, and other technology on the devices you use to access this website.

  6. Profile Data: your username and password, orders made by you, your interests, preferences, and feedback.

  7. Usage Data: information about how you use our Site, products, and services.

  8. Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately.

4. How We Collect Your Personal Data

We collect data using the following methods:

  1. Direct Interactions: You may give us your personal data by filling in forms on our Site or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

    • Register for an account on our Site

    • Subscribe to our services or marketing materials

    • Request information to be sent to you

    • Interact with us via social media, email, or through our contact form

  2. Automated Technologies or Interactions: As you interact with our Site, we may automatically collect technical data about your equipment, browsing actions, and usage patterns through cookies, server logs, and similar technologies.

  3. Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as analytics providers, advertising networks, and search information providers.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Recognize you and your device(s)

  • Store information about your preferences

  • Analyze how our Site is performing

For more information on how we use cookies and how you can manage your preferences, please see our Cookie Policy [or insert a link to a standalone Cookie Policy].

6. Purpose and Legal Basis for Processing

We process your personal data for the following purposes:

  1. To Provide Our Services: We need to process your personal data to create and manage your account, facilitate transactions, and deliver the products or services you request.

    • Legal Basis: Performance of a contract, or to take steps at your request before entering into a contract.

  2. To Manage Our Relationship: This includes notifying you about changes to our terms or Privacy Policy, providing customer support, and asking you to leave a review or take a survey.

    • Legal Basis: Performance of a contract; compliance with legal obligations; legitimate interests (to keep our records updated and to understand how customers use our services).

  3. For Marketing and Communications: To send you marketing communications about our products, services, and events.

    • Legal Basis: Consent (where required by law), or legitimate interests (to grow our business and inform our marketing strategy).

  4. To Improve Our Site: We may analyze how you use our Site for troubleshooting and performance analysis.

    • Legal Basis: Legitimate interests (to define categories of customers for our products and services, to keep our Site updated and relevant, and to develop our business).

  5. To Comply With Legal Obligations: We may process your data when required by law or court order.

    • Legal Basis: Compliance with a legal obligation.

7. Data Sharing and Disclosure

We may share your personal data with:

  1. Service Providers: Third parties who provide IT, payment processing, and system administration services under contract and who are required to keep your personal data confidential and secure.

  2. Professional Advisors: Lawyers, bankers, auditors, and insurers where necessary for legal, compliance, or auditing purposes.

  3. Regulatory Authorities: Government bodies and regulators as required by law or to protect our legitimate interests.

  4. Business Transfers: If we merge, sell, or reorganize all or part of our business, personal data held by us may be transferred to the buyer.

8. International Transfers

Where we transfer personal data outside of the European Economic Area (“EEA”), we ensure a similar degree of protection by implementing at least one of the following safeguards:

  • Transferring to countries that have been deemed to provide an adequate level of protection by the European Commission.

  • Using specific contracts approved by the European Commission which give personal data the same protection it has in Europe (Standard Contractual Clauses).

  • Transferring only if the recipient is part of the EU–US Privacy Shield framework (where relevant) or adheres to binding corporate rules.

9. Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Specific retention periods are determined based on:

  • Legal requirements

  • Business needs

  • The nature of the personal data and the processing activities involved

10. Your Rights Under GDPR

Under the GDPR, you have the right to:

  • Access your personal data and request a copy of the data we hold about you

  • Rectify any inaccuracies in your personal data

  • Erasure (“right to be forgotten”) in certain circumstances

  • Restrict the processing of your personal data

  • Object to the processing of your personal data for direct marketing or certain other purposes

  • Data Portability to receive your personal data in a structured, commonly used format and to have it transferred to another controller

  • Withdraw Consent at any time if we process your personal data on the basis of consent

To exercise these rights, please contact us at [Insert Email or Contact Form Link]. We will respond to your request within one month or inform you if we require additional time.

11. Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing your personal data. This includes:

  • Secure servers and firewalls

  • SSL encryption on data transfers

  • Restricted access to personal data

  • Regular security assessments and staff training

12. Links to Third-Party Websites

Our Site may contain links to third-party websites or services. We do not control these third-party sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of every website you visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. If we make material changes, we will notify you via email (if we have your email address) or by posting a notice on our Site. Your continued use of our Site and services after these changes indicates your acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact:

 

RAISER CAPITAL
 

If you are unsatisfied with our response, you have the right to lodge a complaint with your local EU Data Protection Authority (DPA).

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